Privacy Policy

Effective Date: 31 July 2026

 

Privacy Policy of ARTSS Centre Timor-Leste

Welcome to ARTSS Centre Timor-Leste (“ARTSS Centre”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, submit a seller application, purchase products, or otherwise interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. About ARTSS Centre Timor-Leste

ARTSS Centre Timor-Leste is an online marketplace established to promote and market authentic products created by women entrepreneurs, artisans, cooperatives, and small businesses from all municipalities of Timor-Leste.
The platform enables approved sellers to showcase and sell locally made products while connecting them with customers in Timor-Leste and internationally.


2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Residential or business address

  • Municipality and Administrative Post

  • Business or organization name

  • Payment information

  • Shipping information

  • Identification documents submitted during seller registration

  • Business registration documents

  • Product photographs

  • Profile photographs (if provided)

Seller Information

If you apply to become a seller, we may collect:

  • Business profile

  • Business type

  • Product categories

  • Product descriptions

  • Product pricing

  • Production capacity

  • Business certificates

  • Bank or mobile payment details

  • Marketing materials

  • Business story

  • Product images

Customer Information

When purchasing products, we may collect:

  • Billing information

  • Shipping address

  • Contact details

  • Order history

  • Purchase preferences

  • Payment confirmation

Technical Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Website usage statistics

  • Cookies and similar technologies

 

3. How We Use Your Information

We use your information to:

  • Process seller applications

  • Verify seller eligibility

  • Create seller accounts

  • Publish approved product listings

  • Process customer orders

  • Deliver products and services

  • Respond to enquiries

  • Improve website performance

  • Monitor website security

  • Prevent fraud and abuse

  • Send service-related communications

  • Improve customer experience

  • Produce anonymous reports and statistics


4. Seller Applications

Information submitted through the “Become a Seller” application form is reviewed by the ARTSS Centre administration team.
Submission of an application does not guarantee approval.
We may contact applicants to request additional information or supporting documents before making a decision.


5. Product Information

Approved sellers are responsible for ensuring that:

  • Product descriptions are accurate

  • Images represent actual products

  • Prices are correct

  • Products comply with applicable laws and regulations

  • Products do not infringe intellectual property rights

ARTSS Centre reserves the right to edit, suspend, or remove listings that violate our policies.


6. Cookies

Our website may use cookies to:

  • Keep you logged in

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance security

You may disable cookies through your browser settings; however, some features of the website may not function properly.


7. Sharing Your Information

We do not sell your personal information.
We may share information only when necessary with:

  • Payment service providers

  • Shipping and logistics partners

  • Website hosting providers

  • Government authorities when required by law

  • Professional advisers, auditors, or legal representatives

  • Service providers supporting the operation of the marketplace

All third parties are expected to protect your information and use it only for the purposes for which it was shared.


8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your data, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.


9. Data Retention

We retain personal information only for as long as necessary to:

  • Operate the marketplace

  • Fulfil contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.


10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your personal data

  • Withdraw consent where processing is based on consent

  • Request a copy of your information

  • Object to certain processing activities

Requests may be subject to verification and applicable legal requirements.


11. Third-Party Services

Our website may include links to third-party websites, payment gateways, social media platforms, or external services.
ARTSS Centre Timor-Leste is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.


12. Children’s Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children.


13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be published on this page with the revised Effective Date.


14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please Contact Us through the contact information provided on the ARTSS Centre Timor-Leste website.

Consent

By using the ARTSS Centre Timor-Leste website, creating an account, purchasing products, or submitting a seller application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.