Privacy Policy

Effective Date: 31 July 2026

 

Privacy Policy of ARTSS Centre Timor-Leste

Welcome to ARTSS Centre Timor-Leste (“ARTSS Centre,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a seller application through our Become a Member / Sell With Us page, place an order, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.


1. About ARTSS Centre Timor-Leste

ARTSS Centre Timor-Leste is an online platform, an initiative of the Associação Empresarial das Mulheres de Timor-Leste (AEMTL), established to promote and sell authentic products created by women entrepreneurs, artisans, and small businesses from across Timor-Leste’s 13 municipalities and RAEOA. Products featured on this website are curated and managed by the ARTSS Centre team on behalf of AEMTL’s members, connecting them with customers in Timor-Leste and internationally.


2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Delivery or pickup preference
Seller Information

Seller Application Information

If you apply to join ARTSS Centre as a producer through our Become a Member / Sell With Us page, we may collect:

  • Business or producer group name
  • Municipality and location
  • Product categories and descriptions
  • Product photographs
  • Contact details of the applicant
  • Supporting documents you choose to provide (for example, a business certificate), where applicable
Customer Information

When purchasing products, we may collect:

  • Billing name and contact details

  • Delivery address (for orders within Dili) or pickup preference
  • Order details and order history
  • Proof of payment, where paying by bank transfer
Technical Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Website usage statistics

  • Cookies and similar technologies

 

3. How We Use Your Information

We use your information to:

  • Review and process seller applications submitted via Become a Member / Sell With Us
  • Publish approved products on the SHOP on behalf of producers
  • Process and confirm customer orders
  • Communicate order confirmation, delivery, or pickup details via email or WhatsApp
  • Respond to enquiries submitted through our Contact Us page
  • Improve website performance and security
  • Prevent fraud and misuse of the website
  • Produce anonymous reports and statistics


4. Seller Applications

Information submitted through the Become a Member / Sell With Us page is reviewed by the A.R.T.S.S Centre team on behalf of AEMTL. Submission of an application does not guarantee approval. We may contact applicants to request additional information before making a decision. Product standards, listing accuracy, and other conditions for approved producers are set out in our Terms & Conditions.


5. Product Information

Approved sellers are responsible for ensuring that:

  • Product descriptions are accurate

  • Images represent actual products

  • Prices are correct

  • Products comply with applicable laws and regulations

  • Products do not infringe intellectual property rights

ARTSS Centre reserves the right to edit, suspend, or remove listings that violate our policies.


6. Cookies

Our website may use cookies to:

  • Keep you logged in

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance security

You may disable cookies through your browser settings; however, some features of the website may not function properly.


7. Sharing Your Information

We do not sell your personal information. We may share information only when necessary with:

  • Delivery personnel, for orders requiring delivery within Dili
  • Website hosting providers
  • Government authorities, when required by law
  • Professional advisers, auditors, or legal representatives

All third parties are expected to protect your information and use it only for the purposes for which it was shared.


8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your data, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.


9. Data Retention

We retain personal information only for as long as necessary to:

  • Operate the marketplace

  • Fulfil contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.


10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Ask us to update information you have provided to us

  • Request deletion of your personal data

  • Withdraw consent where processing is based on consent

  • Request a copy of your information

  • Object to certain processing activities

Requests may be subject to verification and applicable legal requirements.


11. Third-Party Services

Our website may include links to third-party websites, payment gateways, social media platforms, or external services.
ARTSS Centre Timor-Leste is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.


12. Children’s Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children.


12. Governing Law

This Privacy Policy is governed by the laws of the Democratic Republic of Timor-Leste (RDTL), consistent with our Terms & Conditions.


13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be published on this page with the revised Effective Date.


14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please Contact Us through the contact information provided on the ARTSS Centre Timor-Leste website.

Consent

By using the ARTSS Centre Timor-Leste website, submitting a seller application, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.